Q: How is shipping and handling calculated?
A: Shipping & Handling is calculated at a flat per item rate. We do this because items solds at our store vary in size and weight. It is much more simple to offer a flat S&H rate that the customer can see at the time of checkout. This way the buyer is not "surprised" by a shipping cost that they were not aware of.

Q: Can I pay with a check, money order, or PayPal.
A: No, currently you may only pay with a valid credit card through our checkout system. If you do not have a valid credit card you cannot purchase from us.

Q: When will I receive my order?
A: Most orders are shipped within 2 business days from the date the order is approved. We do not ship on Saturday and Sunday. Standard shipping generally takes 3-7 days. Expedited shipping takes 1-3 days. International transit times vary, but generally arrive in 1-3 weeks. If you have not received an order you have placed you may contact us at sales@hitgaming.com

Q: How can I track my order?
A: We ship most items via the US Postal Service. If you are provided a delivery confirmation ID for your shipment you may tracki it at the USPS website here.

http://www.usps.com/shipping/trackandconfirm.htm

Please be aware that these are delivery confirmation numbers and not really "tracking" numbers. Many times the parcel will not be scanned until it is delivered to you. Sometimes shipments will be scanned in between destinations at postal procesing plants, but this still still does not help you in estimating when the parcel will arrive. We use these numbers to prove delivery of your items.

Q: How will my order be packaged?
A: Most game orders are packaged in a bubble protected mailer. If you require box protection please choose expedited shipping when you check out and we will ship your items in a sturdy box.

Q: My item is defective,or wrong item received.
A:. In most cases, a dinged package does not mean that your products have been damaged. If after opening and inspecting your package you find a damaged or broken item, or if you receive the wrong item please follow the instructions below.

We will accept returns for all defective items, and every attempt will be made to replace the item with an identical item in working condition. If no identical item is available, the customer will have the choice of receiving a similar item of equal value or a full refund. No refunds will be issued if a replacement item is available.

To process your return please obtain prior return authorization from us via e-mail or telephone before mailing your item back. Please include your full name, original order number, and your return shipping address along with the item to be returned.

Send it to:
Hitgaming.com (Attn: Returns)
PO Box 231
Pembroke, KY 42266-0231
USA

We are human, and sometimes mistakes do occur. If for any reason you are shipped the wrong item by mistake we will need the item returned to us. After the customer returns the item we will ship the correct item immediately and reimburse the customer shipping costs at the USPS first class rate only. We cannot ship the correct item until the other is returned. We will not take returns on opened games! If you receive a game in error and open it, we will not accept it as a return!

Q: Will this game work n my game system?
A: We are a USA based company. We sell NTSC formatted games designed to play in the USA, Canada, and Latin America. Exceptions: Gameboy Advance, PSP, and Nintendo DS are non-region specific and will work in ALL game systems worldwide. Playstation 2, Xbox, Gamecube, and other console games will not work outside of the USA, Canada, or Latin America. Please keep this in mind if you purchase from us.

Q: How can I contact you?
A: You may contact our customer service at sales@hitgaming.com